Application Support - Netsuite

Jane Town Recruitment Services

HK$5.5-8.3K[月薪]
混合办公 - 邦板牙3 - 5 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 節日禮物

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    現場醫療服務, 健康維護組織

  • 其他

    企業社交活動

  • 額外福利

    公司設備

  • 休假和請假

    產假和陪產假, 病假, 休假

  • 工作生活兩不誤

    居家辦公

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簡介

We're in urgent need of Application Support - Netsuite for a well established BPO Company located in Pampanga. This opportunity is for Direct Hire, send us your applications now and we'll be in touch shortly.


Responsibilities as an Applications Support:

• Configure NetSuite ERP to align with project requirements, ensuring adherence to business

processes and user specifications.

• Provide expertise on NetSuite best practices, including workflow configurations, to enhance

business efficiency. Offer user-friendly guidance on system functionalities.

• Work with SPS Commerce, RF Smart (or similar WMS), Smart Freight (or similar consignment

application), and middleware solutions for seamless integration within NetSuite.

• Provide user training, support report customization, and troubleshoot inquiries, helping users

modify and create reports such as Sales Summary by Agent.

• Maintain documentation for NetSuite configurations, customizations, and user support

interactions to ensure operational continuity.

• Provide 1st and 2nd level helpdesk support for NetSuite OneWorld, Celigo, RF Smart, SPS

Commerce, Shopify, Clickup, Miro, Zendesk, Smart Freight, and any future integrated applications.

• Escalate 3rd-level support issues to software vendors as needed and manage them to SLAs.

• Collaborate with internal teams and external consultants to resolve operational issues and escalate

as needed.

• Identify and analyze business processes and inefficiencies, recommending optimal practices and

solutions.

• Develop custom saved searches, workflows, and reports to support shared business usage and

integration needs.

• Implement systematic process improvements and manage the integration of new systems into the

infrastructure.

職位要求

• More than 3 years in a NetSuite consulting role with functional and technical experience, including at least two NetSuite implementations with configuration responsibility.

• Experience with SPS Commerce, RF Smart (or similar WMS), Smart Freight, and middleware integration.

• Strong English proficiency, with the ability to explain complex processes in accessible language to non-technical users.

• Proficiency in NetSuite workflows, SuiteScripts, and configuration, with an adaptable communication style depending on user needs

• NetSuite certifications preferred but not required with demonstrated consulting experience.

• Consultative mindset prioritizing user needs, with strong problem-solving and adaptability skills.

• Collaborative team player with the ability to work within a larger IT/systems team.

• Effective communication with end-users, management, and consulting partners, ensuring SLA adherence for high-priority issues.

• Familiarity with OTC, R2R, P2P, PTP, and PTI processes.

• Excellent interpersonal, stakeholder management, and expectation management skills.

• Willing to work in a Compressed, 12-hr shift/3 days per week

Netsuite implementationSPS 商務RF Smart (or similar WMS)Smart FreightMiddleware integrationNetsuite workflowsSuiteScriptsOTCR2RP2PPTPPTI
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HR Kriz JTRS

RecruiterJane Town Recruitment Services

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工作地址

Philexcel. 2009 Bayanihan St, Clark Freeport, Angeles, Pampanga, Philippines

發布於 18 March 2025

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