A well-rounded and proactive Branch Operations Manager is needed to lead the daily operations of a combined retail and restaurant location. This role focuses on ensuring operational excellence, delivering exceptional customer service, managing financial and administrative tasks, and driving both team performance and customer engagement.

The ideal candidate is hands-on, detail-oriented, and experienced in managing fast-paced retail or hospitality environments.

Requirements

• Graduate of HRM or business-related courses.
• With at least 3-year experience in the restaurant industry.
• excellent customer service skills.
• strong communication skills, tact and diplomacy.
• the ability to lead and motivate teams and influence people.
• self-motivation and ambition.
• commercial awareness.
• enthusiasm and the ability to learn quickly.
• good organisational skills.
• energy and stamina, as well as resilience.
• a results-driven approach to work.
• decision-making and problem-solving skills.
• Willing to be assigned in any branch