Job Title: IT Business Analyst

Work Arrangement: On-site

Schedule: Day Shift

Location: Alabang

Employment Type: Full-time

Salary: Php 50,000

About the Role:

We are seeking a highly analytical and detail-oriented IT Business Analyst to join our growing team. This role is crucial in ensuring that insurance product enhancements, process improvements, and system implementations are effectively designed, tested, and deployed into our core insurance systems. The ideal candidate will have a solid background in insurance operations, system analysis, and implementation, with hands-on experience managing projects from requirements gathering to post-deployment support.

Key Responsibilities:

● Collaborate with business users to understand product requirements, system limitations, and objectives.

● Conduct gap analyses between business needs and current system functionalities.

● Document business requirements, user stories, and acceptance criteria.

● Evaluate and recommend improvements to enhance product offerings and system capabilities.

● Participate in system configuration, product setup, and integration with peripheral systems (billing, claims, CRM, etc.).

● Ensure that insurance products are properly mapped and tested before go-live.

● Support system migration, data conversion, and validation activities.

● Work closely with developers, QA, and UAT teams to ensure deliverables meet business specifications.

● Act as a liaison between business units, IT, and vendors to ensure project alignment.

● Prepare project reports and maintain compliance with audit and regulatory standards.

● Conduct walkthroughs, training sessions, and post-deployment support for end users.

Qualifications:

● Bachelor’s Degree in Information Technology, Computer Science, or related field.

● 3–5 years of experience as a Business Analyst in the insurance or financial services industry.

● Strong understanding of insurance products, policy administration, billing, and claims processes.

● Experience in core insurance system implementation or migration (e.g., LifeAsia, Guidewire, TCS BaNCS, Oracle Insurance).

● Familiarity with business process modeling, workflow design, and system integration.

● Excellent analytical, documentation, and communication skills.

● Proficiency in tools such as JIRA, Confluence, MS Visio, Power BI, or similar.

Preferred Qualifications:

● Professional certifications such as CBAP, CCBA, PMI-PBA, or Scrum Master/Product Owner.

● Hands-on experience in data analysis, API integration, or testing coordination.

● Background in project management or change management within the insurance industry.

● Experience working with cross-functional or regional teams.

Skills & Competencies:

● Deep understanding of insurance lifecycle processes (underwriting, policy issuance, claims, renewal).

● Familiarity with core insurance platforms, workflow tools, and reporting tools (Power BI, SQL).

● Knowledge of API integrations, digital portals, and automation tools.

● Strong problem-solving, stakeholder management, and facilitation skills.

● Ability to manage multiple priorities under tight deadlines.

● Leadership and mentoring capability for junior analysts or project teams.

Candidates with attached CV and relevant experience will be considered for a phone interview.