We're looking for a Partner Success Officer!

Sole responsibilities for the position:

Partner Success and Relationship Management

● Assist the Partner Success Department in developing and maintaining strong relationships with our existing partners (KA/ISP)

● Collaborate with partners to understand their needs, address inquiries, and provide basic guidance on our platform features and internal processes thru On-boarding & Quarterly Business Review.

● Assist in tracking and monitoring partner performance against success metrics and KPIs (Sales & SLA reports & Viber Support groups)

Partner Enablement and Coordination

● Support the onboarding process for new partners (ISP), ensuring all necessary documentation and resources are provided in a timely manner.

● Collaborate with internal teams to coordinate the retention of store partners, ensuring smooth integration and implementation.

● Assist in creating reports and resources to educate partners on our platform features, best practices, and integration guidelines.

Data Analysis and Reporting

● Help gather and analyze partner data to provide insights on partner performance and identify areas for improvement. (Monthly Sales Report from Finance)

● Assist in preparing reports and presentations on partner performance, growth, and Satisfaction (BR Deck)

● Assist in conducting Monthly and Quarterly Business Reviews side by side with Partner Success Supervisor.

● Maintain accurate records and documentation related to partner interactions and progress. (MOA Inventory and Finance Sheet update)

● Perform other duties as required or assigned.

Further standards on what we're looking for

● Willingness to travel when required.

● Performs such other duties as may be assigned from time to time.