Call Center Agent

Staffing co.

HK$2.1-2.8K[月薪]
现场办公 - 布拉幹無需經驗高中全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    佣金, 績效獎金, 獎勵機制

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 額外福利

    公司設備

  • 職業發展

    工作培訓

  • 休假和請假

    產假和陪產假, 病假

  • 工作生活兩不誤

    彈性時間

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簡介

  • Respond to customer inquiries via phone, chat, or email regarding technical concerns.
  • Diagnose and troubleshoot hardware, software, and connectivity issues.
  • Provide step-by-step guidance to resolve customer problems.
  • Document issues, actions taken, and resolutions in the system.
  • Escalate complex or unresolved cases to higher-level support teams when necessary.
  • Ensure excellent customer experience by maintaining a professional and empathetic tone.
  • Stay updated with product knowledge, system updates, and troubleshooting procedures.
  • Meet performance metrics such as response time, resolution time, and customer satisfaction.

職位要求

  • At least High School Graduate / Senior High School Graduate / College Level.
  • Strong verbal and written communication skills in English.
  • Basic knowledge of computer systems, software, and troubleshooting.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer service orientation with problem-solving skills.
  • Experience in a BPO or technical support role is a plus, but not required.
客戶服務英語語言Adobe套件技術技能呼叫中心
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Philip Manahan

OwnerStaffing co.

今天回覆 0 次

工作地址

3, Rocka Ave

發布於 26 August 2025

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