• Handle incoming calls and respond to customer inquiries with a focus on providing excellent service.
• Schedule appointments and manage client information accurately.
• Assist customers with product and service information while maintaining discretion and confidentiality.
• Utilize technical skills to navigate the call center's software and tools effectively.
• Collaborate with team members to resolve customer issues and enhance service quality.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: Entry-level (No experience required).
• Skills and Competencies: Strong English language proficiency, excellent customer service skills, and ability to operate scheduling software.
• Qualities and Traits: Discretion, financial literacy, and strong technical abilities.
• Working Conditions: May involve working in a fast-paced, high-volume environment.