• Handle inbound and outbound calls professionally and efficiently.
• Assist customers with inquiries, complaints, and support requests.
• Document customer interactions and update account information accurately.
• Follow company policies and procedures to resolve customer issues.
• Work collaboratively with team members to achieve performance metrics.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience, empathy, and a customer-oriented mindset
• Working Conditions: Ability to work in a fast-paced environment, typically in a call center setting
• Responsibilities and Duties: Ability to multitask and handle high volumes of calls