Position Overview:

We are looking for dedicated and customer-focused individuals to join our team as Call Center Agents.

The role involves assisting customers through inbound and/or outbound calls, chat, or email to resolve inquiries, provide information, and ensure a positive customer experience.

Key Responsibilities:

• Handle customer inquiries promptly and professionally via phone, chat, or email.
• Provide accurate information about products, services, and company policies.
• Resolve customer concerns, complaints, and service issues with efficiency and empathy.
• Document customer interactions and update account information in the system.
• Follow communication scripts and guidelines while adapting to customer needs.
• Collaborate with team members and other departments to address complex cases.
• Meet performance targets such as call handling time, quality scores, and customer satisfaction.

Qualifications:

• Must be college graduate
• With or without BPO/call center experience (training will be provided).
• Strong communication and active listening skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and familiarity with common applications.
• Willing to work on-site and on shifting schedules (including weekends and holidays).

What We Offer:

• Competitive salary package with performance incentives.
• Paid training and continuous career development.
• Opportunities for promotion and professional growth.
• Supportive and collaborative work environment.