Call Center Agent (Financial Acc)

Synlink Recruitment Outsourcing Co. Inc.

HK$4-4.6K[月薪]
现场办公 - 達義1-3 年經驗本科全職
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職位描述

  • Customer Support: Handle inbound and outbound calls, emails, and live chats from customers regarding their financial accounts, including general inquiries, transaction disputes, billing questions, account maintenance, and product information.
  • Account Management: Assist customers with updating account information, setting up new services, processing payments, and resolving complex account issues in a timely manner.
  • Problem Resolution: Investigate and resolve customer complaints or account discrepancies, escalating issues to the appropriate internal teams (e.g., fraud, compliance, or management) when necessary.
  • Product Knowledge: Maintain in-depth knowledge of all company products, services, and policies, especially those related to account terms and conditions, interest rates, and fee structures.
  • Compliance & Security: Adhere strictly to all company, regulatory, and financial compliance standards (e.g., security protocols, privacy policies) to protect customer data and company assets.
  • Documentation: Accurately and thoroughly document all customer interactions, transactions, and resolutions in the CRM system.
  • Sales/Referrals: Identify opportunities to cross-sell or refer additional products or services that meet the customer's needs.
Preview

Scigee Bustillos

HR OfficerSynlink Recruitment Outsourcing Co. Inc.

活躍於三天內

工作地址

Upper McKinley Road. Taguig City, Metro Manila, Philippines

發布於 22 October 2025

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