• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and solutions to customer inquiries.
• Document customer interactions and maintain records in the database.
• Collaborate with team members to meet and exceed team performance goals.
• Manage customer complaints and escalate issues as necessary.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to work in a fast-paced environment
• Qualities and Traits: Strong problem-solving abilities and customer-focused attitude