Call Center Representative

Callhounds Global BPO

HK$2.8-3.5K[月薪]
现场办公 - 奎松市<1 年經驗學歷不限全職
分享

職位描述

簡介

Job Summary:

  • We are looking for experienced Customer Service Representatives to join our Travel Account team.
  • As a CSR, you will assist customers with travel-related inquiries, including booking flights, hotel reservations, itinerary changes, cancellations, and providing travel advice.
  • You will handle calls, chats, or emails professionally while ensuring a seamless customer experience.

Key Responsibilities:

  • Assist customers with flight, hotel, car rental, and vacation package bookings
  • Modify or cancel existing travel reservations per customer requests and airline/hotel policies
  • Provide accurate and updated information regarding travel requirements (e.g., visas, COVID restrictions)
  • Resolve customer issues efficiently and professionally within set timelines
  • Escalate complex concerns to higher-level support or supervisors when necessary
  • Meet or exceed performance metrics such as AHT, CSAT, and quality scores
  • Stay updated on travel industry trends, tools, and partner policies

職位要求

Qualifications:

  • At least 1 year of BPO experience, preferably supporting a Travel Account
  • Familiarity with GDS tools (e.g., Sabre, Amadeus, Galileo) is a strong advantage
  • Excellent verbal and written English communication skills


英語語言客戶服務
Preview

Bonza Emil Andrei

HR ManagerCallhounds Global BPO

活躍於三天內

工作地址

24-25F CyberOne Fashion Mall,, Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines

發布於 22 May 2025

舉報

Bossjob安全提醒

若該職位需要您出國工作,請提高警惕,並小心詐騙。

如果您在求職過程中遇到雇主有以下行為, 請立即檢舉

  • 扣留您的身分證件,
  • 要求您提供擔保或收取財產,
  • 迫使您投資或籌集資金,
  • 收取非法利益,
  • 或其他違法情形。