Dempsey Resource Management Inc. Call Center Representative

Dempsey Resource Management Inc.

HK$2.7-3.4K[月薪]

现场办公 - 馬卡蒂<1 年經驗本科全職

Manage inbound and outbound calls effectively.
Provide excellent customer service by addressing inquiries and resolving issues.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to enhance service delivery.
Meet call handling targets and performance metrics.
Demonstrate effective communication and problem-solving skills.

Educational Qualifications: Bachelor's degree required.
Experience Level: Less than 1 year of experience in BPO industry in Blend Financial Account local or international, willing to work onsite or office based, full-time, USA time, shifting schedule.
Willing to undergo 1 month paid training after passing the final interview
Skills and Competencies: Proficient in English (USA or British Accent is advantage) can type 100 words per minute, strong customer service, problem-solving abilities, teamwork, familiarity with Salesforce, and call center operations.
Working Conditions: Office environment, potential for shift work, and high call volume.
Qualities and Traits: Empathetic, adaptable, resilient, and an excellent communicator.

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