• Handle incoming customer calls and provide accurate information about products and services.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Document call details and customer interactions in the database.
• Maintain customer satisfaction by providing excellent service and support.
• Assist in training new staff members as needed.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, strong Customer Service skills, excellent Problem Solving abilities, and interpersonal People Skills.
• Responsibilities and Duties: Ability to manage a high volume of calls and multitask effectively.
• Qualities and Traits: Friendly demeanor, patience, and resilience under pressure.
• Working Conditions: Office environment, may involve shift work including evenings and weekends.