Responsibilities

• Answer customer inquiries via phone, email, or chat

• Resolve complaints and provide effective solutions

• Process orders, payments, and refunds

• Assist with product and service support

• Maintain accurate customer records in the system

• Communicate clearly and follow company guidelines

• Coordinate with other teams for issue resolution

• Meet performance and quality metrics

• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages + Incentives!
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team