• Handle inbound and outbound customer calls efficiently and professionally.
• Resolve customer inquiries and complaints while providing exceptional service.
• Document call details and customer interactions in the company database.
• Collaborate with team members to meet service level agreements.
• Participate in training sessions to improve skills and knowledge of products.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Strong communication skills and a friendly demeanor.
• Responsibilities and Duties: Ability to multitask and work in a fast-paced environment.
• Qualities and Traits: Patience and empathy to understand customer needs.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.