Call Center Representative

ServiceFirst CX

HK$2.6-3.2K[月薪]
现场办公 - 蒙廷盧帕1-3 年經驗學歷不限全職
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職位描述

  • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application.
  • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website.
  • Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer.
  • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next.
  • Complete training, which includes product knowledge, application process, and core systems.
  • Maintain knowledge of Reprise Financial policies and procedures, as well as state and federal laws.
  • Persuasively drive applicants to complete their required steps during the call.
  • Manage and track all activity using the core system of record.
  • Consistently meet and exceed monthly metrics of accountability.


Qualifications:

  • Excellent communication, customer service, and sales skills.
  • Two or more years of experience in sales or financial services is desirable.
  • Bilingual (English/Spanish) skills are desirable.
  • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team at Reprise Financial.

Preview

Faigones Christine

Sourcing SpecialistServiceFirst CX

今天活躍

工作地址

12th Floor, ServiceFirst Call Center & BPO, C26W+FJH, Alabang, Muntinlupa, Metro Manila, Philippines

發布於 03 December 2025

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