• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide exceptional customer service to resolve issues and improve customer satisfaction.
• Document interactions with customers accurately in the system.
• Identify and escalate priority issues to the appropriate teams.
• Maintain up-to-date knowledge of products and services to assist customers effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: At least 6 months of experience in a call center or customer service role.
• Skills and Competencies: Proficient in English with strong communication skills.
• Skills and Competencies: Excellent problem-solving abilities.
• Qualities and Traits: Strong work ethic and people skills.
• Responsibilities and Duties: Ability to handle multiple tasks and a high call volume.
• Working Conditions: Comfortable working in a call center environment.