Qualifications

• High school diploma or equivalent required 
• Previous experience in Hospital/Facility or Physician billing
• English-speaking proficiency is required; Bilingual (English/Spanish) is a plus
• Experience with GE Centricity or EPIC PB preferred
• Ability to work well individually and in a team environment
• Proficiency with MS Office
• Strong verbal communication skills
• Strong organizational skills
• Ability to maintain composure when handling particularly difficult calls with customers

Duties and Responsibilities

• Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information
• Process patient credit card payments over the phone to resolve outstanding self-pay balances
• Possess basic working knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms
• Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle
• Uses the GE and Epic workflow systems and other tools available to them
• Ability to analyze, identify and resolve issues on patient accounts
• Act cooperatively and courteously with patients, visitors, co-workers, management and clients
• Adheres to the policies and procedures established for the client/team
• Meets and maintains daily productivity standards established in departmental policies
• Meets and maintains quality standards established in departmental policies
• Ability to maintain composure when handling particularly difficult calls with customers
• Perform all other tasks related to Call Center Department areas of responsibilities
• Performs other related duties and special projects as required
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards