• Handle incoming customer calls and provide exemplary service.
• Resolve customer queries and complaints in a timely and professional manner.
• Document all interactions and issues accurately in the call center system.
• Collaborate with team members to improve service quality and efficiency.
• Achieve call center performance metrics and goals.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language, excellent customer service skills, strong problem-solving abilities, effective people skills, familiarity with call center operations
• Qualities and Traits: Friendly demeanor, ability to work in a fast-paced environment, strong communication skills
• Responsibilities and Duties: Ability to multitask and prioritize effectively