• Respond to customer inquiries and provide assistance via phone, email, or chat.
• Manage customer complaints and provide appropriate solutions and alternatives.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to ensure high-quality customer service.
• Meet and exceed performance metrics and service level agreements.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in customer service or call center environment.
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Patience and empathy for customer concerns.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle stressful situations.