• Assist customers with inquiries, issues, and product guidance via phone, email, and chat.
• Resolve customer complaints in a timely and empathetic manner.
• Maintain detailed documentation of customer interactions and transactions.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Provide feedback and insights to improve service processes and customer experiences.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field (preferred)
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Problem-solving abilities to address customer concerns effectively
• Qualities and Traits: Positive attitude and ability to work in a team environment
• Working Conditions: Standard office environment with occasional remote work options