• Answer high-volume inbound and/or make outbound calls in a timely and professional manner.
• Identify customer needs, clarify information, and provide solutions for problems or inquiries.
• Address and resolve customer complaints, escalating complex issues to supervisors as needed.
• Process customer orders, payments, and requests for service.

Requirements:

• Amenable to working onsite(office-based)
• Filipino Citizen, or hold relevant residence status
• Completed High school (old or new curriculum)
• Good to excellent in verbal, listening, and communication skills.
• with BPO experience is a plus but NOT required