• Handle incoming calls and assist customers with inquiries and issues.
• Provide accurate information regarding products and services.
• Process orders, forms, and requests swiftly and efficiently.
• Maintain customer records by updating account information.
• Resolve customer issues with patience and set procedures for escalations when necessary.

Requirements

• Job Title: Call Center Representative
• Job Function: Customer Service and Support
• Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously while maintaining high quality
• Qualities and Traits: Excellent communication skills, both verbal and written
• Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset
• Qualities and Traits: Ability to work in a fast-paced environment with a positive attitude
• Working Conditions: Comfortable working in a call center setting, which may involve evening or weekend shifts