• Handle customer inquiries and support issues through non-voice channels efficiently.
• Provide accurate information regarding products and services to customers.
• Document customer interactions and maintain updated records.
• Assist in resolving customer complaints with a focus on customer satisfaction.
• Collaborate with team members to enhance service quality and improve processes.

Requirements

• Job Title: Non Voice - Call Center Representative
• Job Function: Call Center Representative
• Responsibilities and Duties: Proficient in managing customer communications across various non-voice platforms.
• Qualities and Traits: Strong communication skills with attention to detail.
• Qualities and Traits: Ability to work in a fast-paced environment and adapt quickly to changes.
• Qualities and Traits: Customer-centric approach with problem-solving skills.
• Working Conditions: Ability to work flexible hours, including evenings and weekends as needed.