Description

• Handle incoming customer inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Document all interactions and maintain up-to-date customer records.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using call center software and CRM systems.
• Qualities and Traits: Positive attitude and strong problem-solving abilities.