• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information about products and services to enhance customer satisfaction.
• Assist customers in troubleshooting issues and resolving complaints efficiently.
• Document customer interactions and update records in the database.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years (entry-level position).
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple calls efficiently.
• Working Conditions: Call center environment with potential for shift work and flexible hours.