Client Success Champion – Financial Services (Onsite | International Account)

Metacom Careers

HK$2.8-5.6K[月薪]
现场办公 - 達義<1 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 季度禮物

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    人壽保險, 健康維護組織

  • 其他

    企業社交活動, 辦公室聚會

  • 額外福利

    健身房會員資格, 停車位, 睡眠區

  • 職業發展

    工作培訓, 職業發展

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簡介

As a Client Success Champion, you will play a vital role in supporting customers of a globally recognized financial services institution. You’ll handle inquiries via phone, email, or chat with professionalism and empathy, ensuring high-quality service delivery at all times.


Your responsibilities include:

  • Assisting clients with account-related concerns and transactions
  • Providing accurate and timely solutions in line with financial service standards
  • Navigating multiple systems efficiently to resolve customer issues
  • Following security and compliance guidelines when handling sensitive information
  • Maintaining a positive and customer-first attitude in every interaction
  • Meeting performance metrics related to quality, productivity, and client satisfaction


This is a voice-based role under an international account, with onsite work required in Taguig City.

職位要求

  • At least 6 months of BPO experience in an international account (Local BPO experience is not accepted)
  • At least 2nd year college undergraduate
  • Excellent verbal and written English communication skills
  • Willing to work onsite and on a shifting schedule (night shifts may apply)
  • Customer-focused, adaptable, and a strong problem-solver
英語語言客戶服務phone etiquette團隊合作者
Preview

Baldomaro Regeinald "IVAN"

talent acquisition specialistMetacom Careers

活躍於三天內

工作地址

Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines

發布於 29 May 2025

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