• Manage voice-based collections accounts, including international outbound collections, to recover outstanding payments
• Communicate effectively with customers to negotiate payment plans
• Maintain accurate records of collection activities and account statuses
• Collaborate with team members to meet collection targets
• Ensure compliance with company policies and industry regulations

• HS/SHS Graduate is acceptable (Bachelor’s Degree preferred)
• Minimum of 6 months of U.S. financial/banking collections experience
• Background in BPO industry required
• Experience in Voice Accounts is a must
• Experience with international outbound collections
• Background in Travel, Telco, or Financial accounts is a strong advantage
• Strong English communication and negotiation skills
• Willing to work on-site and in shifting schedules (if applicable)

What We Offer:

• 20% Night differential and performance bonuses
• Competitive salary and performance incentives
• Paid training and continuous development opportunities
• Career growth opportunities
• Supportive team culture
• Comprehensive training and development
• Full Access to Workplace Amenities