Career at Callmax Solutions - Philippines
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Qualifications:
1. Communication: Excellent verbal and written communication skills with strong problem solving abilities.
2. Detail-Oriented: Highly organized with a strong attention to detail.
3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing
priorities.
4. Technical Skills: Proficient with CRM software and other customer service tools.
5. Teamwork: Ability to work independently and collaboratively as part of a team.
6. Attitude: Positive attitude and strong work ethic.
7. Education: High school diploma or equivalent required.
Job Responsibilities:
1. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly
and professionally.
2. Issue Resolution: Address and resolve customer complaints related to damages, order
discrepancies, and other concerns effectively.
3. Order Follow-Up: Provide updates on order status and follow up with customers on
outstanding orders.
4. Internal Communication: Collaborate with sales teams and other internal departments to
resolve customer issues and ensure satisfaction.
5. Record Keeping: Update customer records and track orders to facilitate accurate and
timely issue resolution.
6. Process Improvement: Identify recurring customer issues, suggest process improvements,
and report findings to management.
7. Team Collaboration: Work with other CSRs and teams to ensure seamless customer
service and support.
Please refer to job description.
Boss
HR ManagerCareer at Callmax Solutions - Philippines
T DE CASTRO BUILDING 2 Emilio Aguinaldo Hwy, Imus, Cavite, Imus, Calabarzon, PH
發布於 29 May 2025
CSR/TSR | 30,000 MONTHLY | ONSITE IN IMUS CAVITE | At least 1 year BPO Experi...
Career at Callmax Solutions - Philippines
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