CSR | 30,000 | Excellent Comms | At least 1 year CSR experience in a BPO Company

Career at Callmax Solutions - Philippines

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现场办公 - 甲米地1-3 年經驗專科全職
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職位描述

簡介

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Qualifications:

1. Communication: Excellent verbal and written communication skills with strong problem solving abilities.

2. Detail-Oriented: Highly organized with a strong attention to detail.

3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing

priorities.

4. Technical Skills: Proficient with CRM software and other customer service tools.

5. Teamwork: Ability to work independently and collaboratively as part of a team.

6. Attitude: Positive attitude and strong work ethic.

7. Education: High school diploma or equivalent required.


Job Responsibilities:

1. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly

and professionally.

2. Issue Resolution: Address and resolve customer complaints related to damages, order

discrepancies, and other concerns effectively.

3. Order Follow-Up: Provide updates on order status and follow up with customers on

outstanding orders.

4. Internal Communication: Collaborate with sales teams and other internal departments to

resolve customer issues and ensure satisfaction.

5. Record Keeping: Update customer records and track orders to facilitate accurate and

timely issue resolution.

6. Process Improvement: Identify recurring customer issues, suggest process improvements,

and report findings to management.

7. Team Collaboration: Work with other CSRs and teams to ensure seamless customer

service and support.

職位要求

Please refer to job description.

溝通技巧問題解決Empathy積極傾聽時間管理客戶關係管理衝突解決多工處理適應性產品知識
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Boss

HR ManagerCareer at Callmax Solutions - Philippines

工作地址

T DE CASTRO BUILDING 2 Emilio Aguinaldo Hwy, Imus, Cavite, Imus, Calabarzon, PH

發布於 29 May 2025

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