Customer Care Representative
Lexie Staffing co.
職位描述
福利待遇
員工表彰與獎勵
績效獎金, 周年禮物, 獎勵機制
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康維護組織
額外福利
公司設備
職業發展
工作培訓
休假和請假
產假和陪產假
工作生活兩不誤
彈性時間
- Answer customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
- Provide accurate information about products, services, policies, and procedures.
- Process orders, forms, applications, and requests.
- Handle and resolve customer complaints with empathy and professionalism.
- Escalate complex issues to the appropriate department when necessary.
- Maintain customer records by updating account information.
- Follow communication guidelines, policies, and procedures.
- Strive to meet or exceed customer satisfaction and service goals.
- Collect feedback and identify recurring issues to help improve customer experience.
- Strong communication and active listening skills.
- Problem-solving ability with a customer-first mindset.
- Patience, empathy, and the ability to remain calm under pressure.
- Basic computer and data entry skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent (some roles may prefer additional education or experience).
Philip Manahan
OwnerLexie Staffing co.
今天回覆 1 次
工作地址
Unit 13 3F Rocka Commercial Bldg. Rocka Complex, Tabang, Plaridel, Bulacan 3004
發布於 08 September 2025
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