Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

HK$3.5-6.2K[月薪]
现场办公 - 奎松市3 - 5 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    電信津貼

  • 員工表彰與獎勵

    年度考核, 月度獎, 員工表彰計畫, 節日禮物

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險, 健康維護組織

  • 額外福利

    年度公司旅行, 員工折扣

  • 職業發展

    員工援助計畫

  • 休假和請假

    喪假, 體恤假, 病假, 休假

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簡介

  •  Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
  •  Supervise and mentor the customer care team, providing guidance and support.
  • Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
  • Monitor distributors interactions to ensure adherence to quality standards and company policies.
  • Answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recoding account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

職位要求

  • Graduate of any 4- year Business course
  • Must have at least 5 years’ experience in customer service
  • Proven ability to lead and motivate a team.
  • Above communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.


客戶服務銷售團隊賬戶管理強烈的職業道德問題解決人際溝通能力呼叫中心人際溝通能力組織能力
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MINA LIZA

HR ManagerUnlimited Network of Opportunities International Corporation

活躍於三天內

工作地址

2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines

發布於 28 February 2025

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Unlimited Network of Opportunities International Corporation

101-500 人

零售

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ULTIMA-C

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