Live Chat Support – Respond promptly to inquiries with accuracy, empathy, and professionalism.
Multichannel Handling – Manage customer follow-ups via chat and email.
Customer Satisfaction – Maintain positive tone, resolve complaints, and retain loyalty.
Documentation – Log all interactions in CRM and report key metrics.
Product Knowledge – Stay updated on company policies, SOPs, and promotions

Business-level fluency in Japanese & English
Strong communication, patience, and multitasking skills
Experience in Customer Service or Digital Support (preferred)
Familiarity with online tools, CRM systems, and troubleshooting