Description

• Assist customers via phone, email, and chat to resolve inquiries and provide information on products and services.
• Handle customer complaints with empathy and professionalism to ensure customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to achieve service targets and improve overall efficiency.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 3–5 years of experience in customer service or call center environment
• Skills and Competencies: Strong customer service skills, financial literacy, and call center experience
• Qualities and Traits: Excellent communication skills, patience, and problem-solving abilities
• Responsibilities and Duties: Ability to handle multiple tasks simultaneously and work in a fast-paced environment