The Customer Service Representative will handle customer inquiries and provide accurate information about products, services, and policies. The role requires professionalism, strong communication skills, and a genuine desire to help customers solve problems efficiently.

Key Responsibilities:

• Handle incoming calls, emails, or chats from customers regarding inquiries, requests, and complaints
• Provide accurate information and ensure customer satisfaction on every interaction
• Document customer interactions in the system accurately
• Escalate complex issues to appropriate departments or supervisors
• Follow communication scripts, guidelines, and policies
• Meet performance metrics such as quality, attendance, and productivity