Customer Service Manager
Global SME Loans Inc.
職位描述
福利待遇
津貼
餐補
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康維護組織
其他
企業社交活動
額外福利
年度公司旅行, 公司設備
職業發展
工作培訓
休假和請假
喪假, 產假和陪產假, 病假, 休假
工作生活兩不誤
居家辦公
- Oversee daily customer service operations and team performance
- Develop and implement customer service policies and procedures
- Train and mentor customer service representatives
- Resolve escalated customer issues and complaints
- Analyze customer feedback and suggest improvements
- Ensure excellent service standards and customer satisfaction
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 3-5 years of experience in customer service management.
- Skills and Competencies: Strong problem-solving abilities, excellent interpersonal and organizational skills, digital marketing knowledge.
- Working Conditions: Office environment, potential for remote work, flexible hours.
- Qualities and Traits: Team player with a strong work ethic, technical skills, and exceptional people skills.
Meneses Princess
HR Operations SpecialistGlobal SME Loans Inc.
工作地址
Unit 2D, 2nd Floor RAE Building, Bayan-Bayanan Ave. Bayan-Bayanan Ave, Marikina, 1800 Metro Manila, Philippines
發布於 15 May 2025
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