Customer Service Manager
Cepat Kredit Financing Inc.
職位描述
福利待遇
津貼
電信津貼
員工表彰與獎勵
績效獎金, 獎勵機制
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康維護組織
其他
利潤分成
職業發展
工作培訓
休假和請假
喪假, 病假, 休假
- Oversee and monitor all customer service-related concerns on a monthly basis.
- Monitor internal collection activities and ensure timely reporting each month.
- Track and evaluate customer feedback and suggestions to improve service delivery.
- Maintain accurate and up-to-date records of customer inquiries, complaints, and the actions taken to address them.
- Coordinate and communicate effectively with relevant internal departments to address customer concerns and ensure prompt resolution.
- Provide clear explanations, solutions, and guidance to customers to resolve issues efficiently.
- Prepare and submit regular performance reports on customer service metrics monthly.
- Graduate of any four-year Business Course
- Must have product and process knowledge
- Possesses excellent communication and listening skills
- With professional attitude and strong work ethics
- Has the ability to build and maintain good relationship with clients
- Computer proficient especially Microsoft Word, PowerPoint and Excel
Escalona Annielou
HR OfficerCepat Kredit Financing Inc.
今天回覆 0 次
工作地址
Room 2402, Jollibee Plaza, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, Philippines
發布於 07 May 2025
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