Customer Service Manager
One Point Contact Inc.
職位描述
福利待遇
法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
休假和請假
病假, 休假
- Oversee the customer service team to ensure high-quality support.
- Develop and implement customer service policies and procedures.
- Monitor customer interactions and feedback for continuous improvement.
- Train and mentor staff to enhance skills and productivity.
- Manage escalated customer issues and resolve complaints effectively.
- Analyze performance metrics to drive service enhancements.
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 3-5 years in customer service or account management.
- Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
- Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
- Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.
Kristine Maquiling
Recruitment ManagerOne Point Contact Inc.
工作地址
1605, 833 Kamagong (Pike) Street, Pasig City, 1605 Metro Manila, Philippines
發布於 08 August 2025
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