As a Team Manager (Banking) in a BPO setting, you will:

• Lead and manage a team of customer service representatives handling banking-related accounts.
• Monitor team performance and ensure service level agreements (SLAs) are met.
• Provide coaching, feedback, and performance evaluations to enhance team efficiency.
• Ensure compliance with financial regulations and company policies.
• Handle escalated customer concerns professionally and provide effective resolutions.
• Collaborate with internal departments to improve operational efficiency.

• At least 2-3 years of experience as a Team Manager in a BPO setting.
• Strong background in banking, financial services, or insurance (BFSI) is required.
• Experience in handling a banking/financial account is a must.

Skills:

• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyze performance metrics and implement improvement strategies.
• Familiarity with financial industry compliance and security standards.