HAKATA POWER MACHINERIES INC. Customer Service Manager

Customer Service Manager

HAKATA POWER MACHINERIES INC.

HK$2-2.6K[月薪]

现场办公 - 巴倫蘇埃拉1-3 年經驗本科全職

福利待遇

員工表彰與獎勵
績效獎金
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

Lead and manage the customer service team to ensure high-quality service delivery.
Develop and implement customer service policies and procedures.
Handle escalated customer inquiries and complaints effectively.
Monitor performance metrics and prepare reports for management.
Train and mentor team members to enhance skills and performance.

Educational Qualifications: Bachelor's degree in business administration or related field.
Experience Level: 1-3 years of experience in customer service management or similar roles.
Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability.

客戶服務日程安排問題解決賬戶管理技術技能

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Ayangod Wiljean

HR OfficerHAKATA POWER MACHINERIES INC.

工作地址

1363-A-1 Darlucio corner Mindanao Avenue Ugong Valenzuela, Valenzuela, Philippines, Metro Manila Subway Depot. M2X9+M3V, Mindanao Ave Ext, Valenzuela, Metro Manila, Philippines