Fortem Auctrix Inc. Customer Service Representative

Fortem Auctrix Inc.

HK$706-1.4K[月薪]

现场办公 - 阿爾拜無需經驗高中全職

A Customer Service Representative (CSR) is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. Their goal is to ensure customer satisfaction and build positive relationships with clients.
Job Description: Customer Service Representative
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused attitude. You will be responsible for handling inquiries, processing orders, and resolving customer complaints efficiently and professionally.
Respond to customer inquiries via phone, email, live chat, or in-person.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues in a timely and professional manner.
Process orders, returns, and exchanges as needed.
Maintain customer records and update account information.
Work closely with other departments to ensure customer needs are met.