Customer Service Representative

Flexicon Solution Inc

HK$3.4-4.1K[月薪]
现场办公 - 馬卡蒂<1 年經驗本科全職
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職位描述

簡介

  1. Provide high-quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirecting them where appropriate.
  2. Provide first-level support for all technical and functional queries related to website and mobile applications.
  3. Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements.
  4. Collaborate with technology teams, to ensure customer satisfaction and continuous improvement.
  5. Continuously learn to keep up-to-date with changes and developments to services and procedures.
  6. Maintain confidentiality of the company’s customers and data.
  7. Agree to work in shifts and adapt to the company's scheduling
  8. Keep abreast with the latest changes to any of the company’s procedures and new policies.
  9. Handle sudden rush of inquiries, stressful periods, and customer pressure.
  10. Adhere to the shift schedule and avoid tardiness.

職位要求

  1. Bachelor's degree.
  2. Fluent in English.
  3. Advanced troubleshooting and multi-tasking skills.
  4. Strong client-facing and communication skills.
  5. Should be a team player with an aptitude for customer service.
  6. Experience in the information technology is a plus.
客戶服務問題解決英語語言衝突解決
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DE JESUS JENNY

HR OfficerFlexicon Solution Inc

今天回覆超過十次

工作地址

Level 6 & 8, Ayala Triangle Gardens Tower 2, Paseo de Roxas, cor Makati Ave, Makati, 1226 Metro Manila, Philippines

發布於 21 April 2025

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Flexicon Solution Inc

少於50人

信息技術

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