• Responding promptly to customer inquiries and complaints via phone, email, and live chat
• Gathering customer information, assessing customer needs, and providing solutions to customer problems
• Resolving customer complaints and concerns in a timely and professional manner
• Maintaining accurate records of customer interactions and transactions
• Updating customer information in the customer service database during interactions
• Providing customer feedback to the appropriate internal teams
• Identifying customer needs and recommending appropriate products/services
• Providing an excellent customer experience, and maintaining customer satisfaction.
• Assist with other customer service-related tasks as necessary.

• Proven experience as a customer service representative or similar customer service role
• Strong communication, interpersonal and problem-solving skills
• Excellent listening and comprehension abilities
• Proven ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy
• Customer-oriented mindset
• Proficient in using customer service software, databases, and tools.
• High school diploma or equivalent; college degree is a plus.

Note: Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks

• This is a full-time position. Be part of a company that values innovation, creativity, and a collaborative work style. We look forward to hearing from you! Apply now!.