As a Healthcare Customer Service Representative, you will be responsible for assisting patients with inquiries, providing information about healthcare services, and ensuring a high level of customer satisfaction.

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information regarding healthcare services and policies.
• Assist patients with appointment scheduling and follow-up.
• Resolve customer complaints and issues in a timely manner.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Requirements

• High School diploma or equivalent.
• 6 months-3 years of experience in customer service, preferably in healthcare.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in using computer systems and software.