Staff Outsourcing Solutions is currently looking for:

CUSTOMER SERVICE REPRESENTATIVES-VOICE for a new Healthcare Account

(onsite assignment, graveyard shift)

1. Manage incoming calls from policyholders regarding insurance claims, coverage, and benefits.
2. Respond promptly to emails and inquiries through various communication channels, including chat, social media, and email.
3. Collaborate with healthcare providers, insurance carriers, and other stakeholders to resolve complex claims and issues.
4. Provide accurate and up-to-date information about insurance policies, benefits, and coverage to policyholders.
5. Maintain a high level of customer satisfaction by resolving issues quickly and effectively.
6. Ensure compliance with regulatory requirements and company policies related to insurance support services.
7. Collaborate with other departments, such as claims processing and underwriting, to provide a seamless customer experience

• Preferably with at least 6 months of CSR (Healthcare Account-Insurance) experience
• Excellent verbal and written English Communication Skills
• Average Typing Speed of 45-50 WPM
• Excellent and able to Multi-task on the following: Answering email inquiries, Able to do Inbound Calls, Able to do Outbound Calls for Callbacks
• Fast learner & highly trainable with good analytical skills
• Team player and able to work with less supervision
• Knowledge using Microsoft Excel Files
• Good problem solver & has a Positive attitude
• Must be willing to work graveyard shifts, weekends, and holidays
• Well-organized, Responsible, and Initiative
• Independent with positive work ethic and passion to succeed
• Willing to start immediately