FREE HMO Upon Start Date + 2 FREE Dependents Upon Regularization

Performance Incentives + Monthly Spiffs

A day in the life of a customer service representative includes

• Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors’ questions
• Communicating with authors via telephone, email, and/or postal mail regarding the status of the book production process
• Answering questions, addressing concerns, and educating authors on the scope of our services as well as design and print standards
• Solving problems by referencing and researching any inconsistencies between layout and printing files, utilizing internal databases, and the electronic and physical submission files
• Saving necessary author and book information into the database, including an author’s contact information, service selections, and special instructions
• Promoting customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author’s specific needs.
• Establishing and maintaining a highly professional and courteous client interaction environment

This job is perfect for you if you have

• A keen eye for detail and strong organizational, time management, and problem solving skills
• The ability to break down complicated process steps into information an author can easily understand
• Excellent verbal and written English communication skills
• A pleasant but firm demeanor, with composure under pressure and the ability to work independently and within a team environment
• Tolerance for low physical mobility, i.e., sitting at a desk for extended periods
• Sufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone pad
• A high level of proficiency in English communication skills, both oral and written.
• At least 2 years relevant customer service experience, preferably in payment processing/billing
• A bachelor’s degree or college level with relevant experience
• Working knowledge of Microsoft Office applications (Knowledge of Adobe Systems applications like PageMaker, Photoshop, and Acrobat Reader is preferred but not required.)