• Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
• Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
• Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
• Addresses customer queries related to orders processed through Amazon, the company'swebsite, and physical stores by coordinating primarily with the Supplier Management group, as
• well as the Listings, Inventory, Pricing, and Warehouse Teams.
• Provides customers with shipment status updates.
• Confirms, cancels, and processes refunds for orders as needed.
• Sends out notifications for order delays.
• Coordinates with shipping carriers to investigate lost packages and defective product claims.
• Builds customer trust and earns positive feedback.
• Updates internal tools, such as spreadsheets.
• Helps maintain excellent metrics on Amazon and other marketplaces.
• Handles special projects assigned by the Manager.
• Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.

REQUIREMENTS:

• Confident in speaking American English and good at writing emails
• Ability to multitask
• Good computer skills and knows how to navigate the internet
• Good Attendance record in previous employment
• Great contributor even on matters outside his/her scope
• Detail-oriented and highly organized
• Can work on the night shift.
• Willing to work on weekends with a rotational schedule

• Employment Type: Full Time
• Schedule: Night Shift
• Cebu / Baybay Site: Full Onsite