Retail fashion account / Non-voice Voice / Wipro Cebu

Polaris Careers

HK$3.3-4K[月薪]
现场办公 - 宿務無需經驗高中全職
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職位描述

Fashion Retail Account – Wipro BPO

Description:

As part of the Fashion Retail process at Wipro BPO, you will be responsible for providing high-quality support and services to a leading global fashion and retail brand. The role involves handling customer interactions, order management, product inquiries, returns, and ensuring an exceptional customer experience in alignment with brand standards.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via chat, email, or calls.
  • Assist customers with product information, order status, exchanges, and returns.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to resolve escalations and ensure timely issue resolution.
  • Provide personalized fashion and product recommendations (if applicable).
  • Ensure compliance with process guidelines and quality standards.
  • Meet or exceed KPIs such as CSAT, AHT, and FCR.
  • Stay updated with the latest fashion trends, brand collections, and promotional offers.


Requirements

  • High school graduate Old Curriculum
  • Senior High School Graduate
  • With or without bpo experience
  • Virtual process ( Need Laptop or Desktop ) Required
英語語言客戶服務強烈的職業道德技術技能銷售推廣和結束銷售通路人際溝通能力呼叫中心後台支援
Preview

Castillo Jhon Eric

Talent Acquisition Specialists Polaris Careers

回應率高

工作地址

Wipro Limited - Ayala Central Bloc. Cebu IT Park, I. Villa St, Brgy. Apas, Cebu City, 6000 Cebu, Philippines

發布於 20 October 2025

Polaris Careers

無需融資

少於50人

電信

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