• Serve as the first point of contact for customers, addressing their inquiries and issues.
• Provide outstanding customer service through effective communication and active listening.
• Resolve customer complaints and issues by employing problem-solving skills.
• Document interactions and maintain accurate records of customer communications.
• Assist in managing customer accounts and provide relevant product information.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred
• Experience Level: Entry-level (0–2 years of experience)
• Skills and Competencies: Proficiency in English Language
• Skills and Competencies: Strong Customer Service skills
• Skills and Competencies: Excellent Problem-Solving capabilities
• Skills and Competencies: Exceptional People Skills
• Skills and Competencies: Experience in Call Centre environment is a plus