Airline Specialist - BPO CSR

The Hird Corp.

急招
HK$2.6-3.3K[月薪]
现场办公 - 宿務<1 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    佣金, 績效獎金, 節日禮物, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

Customer Service Representative – Airline Account

Location: Cebu City (Onsite)


As a CSR for our Airline Account, you will handle customer concerns related to flights, bookings, reservations, and travel policies. You will assist passengers with itinerary changes, baggage concerns, seat assignments, payment issues, and general airline inquiries. Your role ensures a seamless customer experience by delivering accurate information and professional service at all times.


Key Responsibilities

- Handle inbound/outbound calls, chat, or email from airline passengers

- Assist customers with flight bookings, cancellations, rebooking, and itinerary updates

- Provide information on airline policies, travel requirements, and baggage guidelines

- Resolve concerns with professionalism, accuracy, and urgency

- Document interactions and maintain high-quality service standards

- Ensure customer satisfaction by delivering friendly and efficient support


- Qualifications

- College Graduate

- At least 6 months BPO/call center experience (required)

- College Undergraduate (minimum 2nd year / 4 semesters completed)

- Amenable to work onsite in Cebu City

- Willing to work night shifts and shifting schedules

Experience in travel, airline, or hospitality accounts is a plus!


Why Join Our Team?

- Competitive salary + performance incentives

- Day 1 HMO coverage

- Paid training and career growth opportunities

- Supportive and dynamic work environment

Preview

Francine Maurine Brigoli

Talent Acquisition SpecialistThe Hird Corp.

今天回覆超過十次

工作地址

Wipro Limited - Ayala Central Bloc. Cebu IT Park, I. Villa St, Brgy. Apas, Cebu City, 6000 Cebu, Philippines

發布於 05 December 2025

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