About the Job

As a Customer Service Associate for our Global Hotels and Resorts Program in Ilocos, you'll manage reservations, cancellations, and modifications. You'll also assist with inquiries and handle guest complaints and compensation requests, ensuring a seamless and positive guest experience.

What You’ll Bring to the Table:

* Provide clear and professional answers to Travel inquiries

* Meet all productivity and quality requirements

* Uphold company values in daily work

* Achieve and maintain metrics and goals

You’re the perfect fit if:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)

• Sales, Outbound Sales or Travel experiences are preferred

• Excellent English written and verbal communication skills

• Working knowledge on computers

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training

• Paid time off

• Vision, dental, and health benefits

• Same-sex Partner Dependent for HMO

• Flexible scheduling based on program needs

• Performance incentives on selected programs

• World-class virtual support

• Career development & advancement opportunities